Finding negative reviews for your law firm is not the best feeling when you have been managing the attorney of an established firm. One of the best solutions to combat the situation is to buy Google reviews from genuine accounts, all positive ones!
However, it does not resist the need to respond to negative reviews. You must keep calm and think of replying to negative reviews about your law firm gracefully!
Turning a negative review about your law firm into a positive one is an art. You can accomplish this when you understand the importance of the right way of responding to a negative review on Google.
However, when dealing with law firms, you need to respond ethically, and your reply must be lucid in the eyes of the law. So, does that mean you need to break client confidentiality rules? Maybe!
To know more about the right way to respond to negative reviews about your law firm, keep reading the guide.
Why is Responding to Negative Reviews About Law Firms More Important?
Compared to ignoring a negative review, when you choose to respond, it depicts your professionalism, commitment to work, and determination to address concerns gracefully.
All these elements are essential for maintaining the credibility that so many years of dedication and work took to build. They help establish a positive review while allowing you to prepare the ground for attracting new clients.
A study shows that 44% of people visit a business that responds to negative reviews, 18% take a neutral approach, and 37% do not visit. The data clearly shows whether you must respond to negative reviews and how important it is to build credibility.
Key Tips to Remember Handling Negative Comments About Your Law Firm
Now that you are well-versed in the importance of responding to a negative review about your law firm, the question is, how would you do it? Read through the pointers and get your answers.
Hopefully, you will have a clear idea of what you must write as a response to a negative review on Google.
- Don’t Respond Impulsively. Give Yourself Time to Calm Down
An impulsive reply is the worst one! You might see one untrue negative comment, and in that moment of despair, you would feel like giving a hard-hitting reply. But wait, that is what you need to conquer! The impulsive reaction.
Read the comment, take the time to process it, and shed off any anger or frustration that you feel at that moment. You will surely get through it in a calm and composed situation.
- Respond to The Negative Review Within 48 Hours
While it is good not to react instantly to a negative review, do not delay the response too long. You might lose the trust of many people who would visit the comment in between your replies.
Hence, take your time, but ensure to do it within 48 hours so that people know your side of the story and do not mistrust your law firm’s reputation. You must do it within 24 hours, but 48 is the limit!
- Take the Conversation Offline
If the review is more likely to expose certain confidential information, be the bigger person and try to take the conversation offline. That represents your willingness to resolve queries, improve services, and take feedback healthily.
When responding, keep it broad but warm. Ask the person reviewing to connect with your office so that you can configure if you worked for them. This makes resolving the concern much easier.
- Showcase Your Firm’s Values and Commitment to Client Satisfaction
Negative reviews are also an opportunity to demonstrate your law firm’s commitment and value to client satisfaction. Your focus should be on providing high-quality legal services and on going above and beyond to ensure client satisfaction.
Emphasizing the firm’s values helps mitigate the impact negative reviews create and establishes your reputation as a credible and reliable legal provider.
- Make Sure Your Response is Personalized and Sincere
Don’t be generic with your reply. When you answer it without sincerity, you cannot showcase the interpersonal skills that will help reassure potential clients about the firm’s ability to solve problems. Demonstrate genuine engagement with personalized responses.
You can respond like:
- Thanks for your feedback. Please reach out at 12356790020 for further assistance.
- Hi Sara, I acknowledge your response and am sorry to hear about your experience. Would you mind discussing it further? Please reach out directly at 1236890-98277.
- Reflect on the Review and Consider Possible Ways to Improve
Now that you have passed the comment, it is time to reflect on it. Is the reviewer’s concern all valid? Is there something more valid you can think of? Did something you said have a chance to get misinterpreted by the reviewer?
It is always appreciated to take the opportunity to improve your response. Think of how you can make the situation better with your reaction.
What to Do if a Review Is Misleading or Threatening?
There are many cases where attorneys receive misleading, incorrect, and threatening reviews. In such cases, you can request that the platform remove such reviews.
When the review is found false and egregious, the platform might take the step and get that review removed. Here are important links to help you get to the required helpdesk.
- When requesting to remove a review from the Google My Business profile, visit here.
- When wanting to report a review on Yelp, visit here
Conclusion
Responding to negative reviews on your law firm’s Google My Business profile isn’t as difficult as you might think. After reading this guide, you must feel confident responding to even the nastiest reviews with Buyreviewz.
How you respond to negative reviews builds an interpretational mindset for other clients. Hence, you must show these potential clients that you stand for reasonability, cool-headedness, and a great understanding of matters.
